Profile
A bilingual (EN–VI) remote professional combining 10+ years in travel, hospitality, and customer relations with a modern tech stack built for OTA and tour operator support. Former Experience Attendant at Six Senses Con Dao and Guest Relations Officer at FV Hospital — bringing real frontline service intuition to remote VA work. Currently delivering travel operations support, interpreter services, and content marketing automation for international clients, using n8n, AI tools, and SEO workflows to reduce manual workload and scale output. Comfortable navigating self-hosted infrastructure (Docker, VPS, Linux shell) and structured knowledge systems (Notion, Obsidian, Zotero) to keep complex projects organized and moving.
Experience
Freelance Interpreter & Tour Guide VA
2025 — Present
Remote · Self-Employed
- English–Vietnamese interpretation for business, tourism, and travel contexts (remote & on-site)
- Virtual assistant support for international tour operators: itinerary research, supplier coordination, client communication
- Freelance tour guiding in Southern Vietnam with cultural, culinary, and nature focus
- SEO content creation for travel blogs and tourism businesses
Serviced Apartment Operator
2024
Ho Chi Minh City · Independent
- Managed a monthly-rental serviced residence: tenant acquisition, onboarding, and relationship management
- Handled pricing strategy, occupancy optimization, and maintenance coordination
- Implemented Notion and n8n automation workflows for operational tracking and communication
Digital Marketing Freelancer
Mar 2022 — Apr 2024
Self-Employed
- Built and managed websites using WordPress, WIX, and Webflow with SEO implementation
- Content creation, affiliate marketing, and Airbnb hosting
- Freelance tour guiding, translation, sourcing, and virtual assistant services
Personal Assistant
Dec 2021 — Feb 2022
PA-Vina Company Limited
- Coordinated cross-department workflow, reviewed contracts, drafted official correspondence
- Managed executive schedules and communications with international manufacturers
Sale Agent
Sep 2020 — Jul 2021
ATA Real Estate
- Guided buyers through property acquisition, market analysis, and legal documentation
- Mediated negotiations, conducted comparative market analysis, and managed listings
Guest Relations Officer
Oct 2018 — Aug 2020
FV Hospital (Far East Medical Vietnam)
- Patient liaison at an international-standard hospital: resolved complaints, managed satisfaction surveys
- Collaborated with Quality Control team to drive measurable service improvements
Experience Attendant
Sep 2016 — Apr 2018
Six Senses Con Dao Resort & Spa
- Delivered luxury guest experiences at one of Vietnam's top-rated eco-resorts
- Managed excursion programming, safety briefings, and cross-departmental coordination
Medical Representative
Nov 2014 — Jun 2016
An Dong Pharma
- Territory sales, market intelligence reporting, and client complaint resolution
Education
Business Administration
2010 — 2014
Dalat University
Pharmacy
2008 — 2010
Lam Dong Medical College
Core Skills
English–Vietnamese Interpretation
Tourism & Travel Consulting
Customer Relations
SEO & Content Marketing
Workflow Automation (n8n)
AI Tools & Prompt Engineering
Automation & Ops
Proficient
Notion
Obsidian
Zotero
n8n
ClickUp
Google Workspace
WhatsApp Business
ChatGPT / Claude AI
WordPress
Webflow
Canva
Zotero + Obsidian + Notion → research & knowledge management stack
Working Knowledge
Docker
VPS
GitHub
OpenClaw
Languages
Vietnamese
Native
English
Professional working proficiency
Volunteer
Marine Turtle Conservation
IUCN Programme · Jan–Feb 2014
Community education & English teaching for rangers. Featured by IUCN.
Interests
Diving
Reading
Ecotourism
World Cinema
Digital Nomad